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Artificial Intelligence Wave
Software robots replicate the routine work humans often do in front of computer screens. As software applications have taken over mainline business processes, many back-office workers find themselves filling the gaps between fragmented systems, often acting as the glue in an unthinking information workflow.
The bots have evolved out of a set of technologies created for very mundane activities. Yet simply taking over routine work like this will not lead to a big enough market to support the high valuations of the bot companies. The market is likely to be worth $2.9bn in 2022, according to Forrester — more than 10 times what it was in 2016, but still little more than a rounding error in the expected $48.5bn office AI market four years from now.
